FAQs

Do you have a store I can visit?
EvaliahGrace.com is an online store and has no physical store available for customers to visit just yet.


Do you have a size guide?
Our size guide is available to be selected on any product that you need help with when ordering. Is there someone I can contact? One of our friendly customer representatives at Evaliah Grace will gladly help you out with your order! Check out the contact us section for more information.

What payments do you accept?
We accept the following forms of payment: Credit cards and debit cards Visa, Mastercard, American Express, Paypal and Evaliah Grace gift vouchers.

Do you give discounts on clothing?
Occasionally, we provide special offers and discounts. When we do, it will be advertised on the website and our instagram @evaliahgrace

How do I know if the purchase I made was successful?
When you make a purchase with EvaliahGrace.com, we will send you a confirmation email with the details. If you haven’t received a confirmation email within 24 hours of your purchase, please contact us.

I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?
Underwear, bikinis and cosmetics are considered sanitary items and does not apply to exchange policy/right to return. Be sure that you choose the right colour and size when ordering. If your product belong to another category not listed above, read our return policy.

I have a Evaliah Grace voucher. How long is it valid for?
Evaliah Grace vouchers vary, so please check the T&C's that were advertised. If you are still unsure, please contact customer service who will be able to assist.

Do I have to use my voucher in one transaction?
No, vouchers can be redeemed on EvaliahGrace.com as full or part payment. If you use part of your voucher, the balance will update and you can use the remainder of your voucher on another purchase in the near future.

How do I make a complaint?
We take complaints seriously and will try to resolve any dispute as soon as possible! Customers wishing to complain are encouraged to contact us as soon as possible.

How do I become a retailer?
If you are interested in becoming a retailer of Evaliah Grace, contact us here.

Still have a question we haven't answered? Get in touch with us here.

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